Why Work Here?

“A managed IT service provider environment offers a wide array of exposure to many different core technologies. Enhance your skills rapidly.”

Summary:

The role of the NOC Technician is to monitor the 365 DataCenters production network and managed service customer networks, as well as provide basic level support for customers and internal groups. A NOC Technician is the first contact point for all customers needing to report trouble or interact with 365 Data Centers for technical matters.
NOC Engineer requirements :

• 2+ Years Experience in the IT field
• Experience supporting a network of systems.
• Experience monitoring applications, servers and routers located in multiple sites
• Knowledge of basic networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, SNMP, HTTP and utilities such as ping, traceroute, mtr and telnet
• Experience working with monitoring tools such as NAGIOS, Cacti, and LogicMonitor
• Experience contacting network carriers to report circuit outages. (Verizon, Level3, etc.)
• Basic understanding of modern day cabling standards and best practices (Cat5e, Cat6, Single-Mode/Multi-Mode Fiber)
• Familiar with the following hardware platforms and technologies: Dell and HP servers, Cisco, Brocade, and Juniper switches and routers, Windows Server, Linux, VMware, Equallogic, NetApp, Barracuda
• Knowledge in the use of SNMP and syslog to monitor Cisco, Brocade, and APC equipment
• 1 or more of the following technical certifications: MCP, MCSE, CCNA, JNCIA, RHCT, or comparable

Duties:

Candidate will be expected to:

• Assist customers with hands and eyes support including racking/deracking equipment, performing hardware maintenance and troubleshooting
• Field trouble tickets and other customer outreach to facilitate problem resolution via email, phone and on-site visits by customers to 365 Internet Data Centers, including dispatches to Manhattan.
• Provide immediate response to critical monitoring alarms or delegated tasks
• Dispatch to 365 field offices to perform maintenance activities and provide assistance, including dispatches to Manhattan.
• Perform basic data center maintenance and cleanup including: breaking down boxes, taking out refuse, basic organizing, and inventory management.

Skills:

• Excellent Communication Skills a MUST!
• Detail oriented
• Commitment to problem resolution
• Comfortable working under pressure and able to complete time sensitive tasks quickly and efficiently
• Experience communicating time sensitive information directly to Customers
• Experience working with ticketing/work order systems

Schedule:

After initial training, the schedule is a two week rotation consisting of three 12 hour shifts the first week, and four twelve hour shifts the 2nd week. 7AM to 7PM.

About 365 Data Centers:

365 Data Centers is a leading network centric colocation provider operating 13 carrier-neutral data centers located in strategic, primarily edge markets. We offer a comprehensive suite of solutions that includes secure and reliable edge colocation, nationwide network connectivity, cloud compute and storage, DRaaS, BaaS, and business continuity services. Backed by our 24/7 customer support teams, our mission is to deliver best-in-class colocation, cloud, and network Infrastructure-as-a-Service (IaaS) enabling our customers to reduce costs, drive innovation, and improve their customers’ experience.

We’re looking for talented people who believe in working hard and having fun. Our ideal candidates are curious and passionate about finding creative solutions to complex problems.

Please email your resume to: [email protected] 

Why Work Here?

“A managed IT service provider environment offers a wide array of exposure to many different core technologies. Enhance your skills rapidly.”

Summary:

The role of the NOC Technician is to monitor the 365 DataCenters production network and managed service customer networks, as well as provide basic level support for customers and internal groups. A NOC Technician is the first contact point for all customers needing to report trouble or interact with 365 Data Centers for technical matters.
NOC Engineer requirements :

• 2+ Years Experience in the IT field
• Experience supporting a network of systems.
• Experience monitoring applications, servers and routers located in multiple sites
• Knowledge of basic networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, SNMP, HTTP and utilities such as ping, traceroute, mtr and telnet
• Experience working with monitoring tools such as NAGIOS, Cacti, and LogicMonitor
• Experience contacting network carriers to report circuit outages. (Verizon, Level3, etc.)
• Basic understanding of modern day cabling standards and best practices (Cat5e, Cat6, Single-Mode/Multi-Mode Fiber)
• Familiar with the following hardware platforms and technologies: Dell and HP servers, Cisco, Brocade, and Juniper switches and routers, Windows Server, Linux, VMware, Equallogic, NetApp, Barracuda
• Knowledge in the use of SNMP and syslog to monitor Cisco, Brocade, and APC equipment
• 1 or more of the following technical certifications: MCP, MCSE, CCNA, JNCIA, RHCT, or comparable

Duties:

Candidate will be expected to:

• Assist customers with hands and eyes support including racking/deracking equipment, performing hardware maintenance and troubleshooting
• Field trouble tickets and other customer outreach to facilitate problem resolution via email, phone and on-site visits by customers to 365 Internet Data Centers, including dispatches to Manhattan.
• Provide immediate response to critical monitoring alarms or delegated tasks
• Dispatch to 365 field offices to perform maintenance activities and provide assistance, including dispatches to Manhattan.
• Perform basic data center maintenance and cleanup including: breaking down boxes, taking out refuse, basic organizing, and inventory management.

Skills:

• Excellent Communication Skills a MUST!
• Detail oriented
• Commitment to problem resolution
• Comfortable working under pressure and able to complete time sensitive tasks quickly and efficiently
• Experience communicating time sensitive information directly to Customers
• Experience working with ticketing/work order systems

Schedule:

After initial training, the schedule is a two week rotation consisting of three 12 hour shifts the first week, and four twelve hour shifts the 2nd week. 7PM to 7AM.

About 365 Data Centers:

365 Data Centers is a leading network centric colocation provider operating 13 carrier-neutral data centers located in strategic, primarily edge markets. We offer a comprehensive suite of solutions that includes secure and reliable edge colocation, nationwide network connectivity, cloud compute and storage, DRaaS, BaaS, and business continuity services. Backed by our 24/7 customer support teams, our mission is to deliver best-in-class colocation, cloud, and network Infrastructure-as-a-Service (IaaS) enabling our customers to reduce costs, drive innovation, and improve their customers’ experience.

We’re looking for talented people who believe in working hard and having fun. Our ideal candidates are curious and passionate about finding creative solutions to complex problems.

Please email your resume to: [email protected] 

Why Work Here?

“A managed IT service provider environment offers a wide array of exposure to many different core technologies. Enhance your skills rapidly.”

Summary:

The role of the NOC Technician is to monitor the 365 DataCenters production network and managed service customer networks, as well as provide basic level support for customers and internal groups. A NOC Technician is the first contact point for all customers needing to report trouble or interact with 365 Data Centers for technical matters.
NOC Engineer requirements :

• 2+ Years Experience in the IT field
• Experience supporting a network of systems.
• Experience monitoring applications, servers and routers located in multiple sites
• Knowledge of basic networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, SNMP, HTTP and utilities such as ping, traceroute, mtr and telnet
• Experience working with monitoring tools such as NAGIOS, Cacti, and LogicMonitor
• Experience contacting network carriers to report circuit outages. (Verizon, Level3, etc.)
• Basic understanding of modern day cabling standards and best practices (Cat5e, Cat6, Single-Mode/Multi-Mode Fiber)
• Familiar with the following hardware platforms and technologies: Dell and HP servers, Cisco, Brocade, and Juniper switches and routers, Windows Server, Linux, VMware, Equallogic, NetApp, Barracuda
• Knowledge in the use of SNMP and syslog to monitor Cisco, Brocade, and APC equipment
• 1 or more of the following technical certifications: MCP, MCSE, CCNA, JNCIA, RHCT, or comparable

Duties:

Candidate will be expected to:

• Assist customers with hands and eyes support including racking/deracking equipment, performing hardware maintenance and troubleshooting
• Field trouble tickets and other customer outreach to facilitate problem resolution via email, phone and on-site visits by customers to 365 Internet Data Centers, including dispatches to Manhattan.
• Provide immediate response to critical monitoring alarms or delegated tasks
• Dispatch to 365 field offices to perform maintenance activities and provide assistance, including dispatches to Manhattan.
• Perform basic data center maintenance and cleanup including: breaking down boxes, taking out refuse, basic organizing, and inventory management.

Skills:

• Excellent Communication Skills a MUST!
• Detail oriented
• Commitment to problem resolution
• Comfortable working under pressure and able to complete time sensitive tasks quickly and efficiently
• Experience communicating time sensitive information directly to Customers
• Experience working with ticketing/work order systems

Schedule:

After initial training, the schedule is a two week rotation consisting of three 12 hour shifts the first week, and four twelve hour shifts the 2nd week. 7PM to 7AM.

About 365 Data Centers:

365 Data Centers is a leading network centric colocation provider operating 13 carrier-neutral data centers located in strategic, primarily edge markets. We offer a comprehensive suite of solutions that includes secure and reliable edge colocation, nationwide network connectivity, cloud compute and storage, DRaaS, BaaS, and business continuity services. Backed by our 24/7 customer support teams, our mission is to deliver best-in-class colocation, cloud, and network Infrastructure-as-a-Service (IaaS) enabling our customers to reduce costs, drive innovation, and improve their customers’ experience.

We’re looking for talented people who believe in working hard and having fun. Our ideal candidates are curious and passionate about finding creative solutions to complex problems.

Please email your resume to: [email protected] 

POSITION OVERVIEW

Reporting directly to the Vice President of Sales, the Account Executive is responsible for sales and revenue growth in a geographic territory. The primary function of this role is to build sales by prospecting for new clients and nurturing existing customer relationships to drive sales across a variety of industry verticals, including SME and cloud and content providers. This is accomplished by lead generation, outbound sales calls, referrals, and working inbound qualified leads to meet or exceed monthly sales objectives.

KEY RESPONSIBILITIES

• Consistently achieve sales quota.
• Prospecting for data center/colocation opportunities within given territory, with a specific focus on new logos.
• Build relationships and develop key contacts using a consultative sales approach.
• Prospect from provided resource lists and research to develop a sales pipeline.
• Management of sales opportunities in Salesforce, inclusive of providing accurate and updated sales funnel with current status and monthly forecasting.
• Develop productive reseller and referral partner relationships in market to augment direct sales.
• Analyze customer needs, create and articulate a value proposition and present to C-Level executives and key decision makers.
• Prepare formal proposals, lead negotiations, coordinate complex decision-making processes and overcome objections to closure.
• Understand the customer decision-making process and execute a sales strategy reflective of the complex nature of the sales process.
• Drive awareness of 365 brand by engaging in the target segments and local market.
• Collaborate with other departments for successful project execution post contract negotiations.

DESIRED SKILLS & EXPERIENCE

• Previous experience meeting and exceeding a monthly sales quota.
• Proven success in selling to the SME market and cloud and content providers.
• Experience penetrating accounts in the following verticals: SME, media & entertainment, social media, web, content delivery networks (CDNs), and/or cloud providers.
• Strong prospecting, persuasion, closing and negotiation skills.
• Success in building long-term client relationships partnered with ability to overcome obstacles and objections.
• Self-starter who can develop a pipeline of opportunities and deliver against it.
• Demonstrated executive presence to establish and maintain effective working relationships at all levels.
• Ability to follow up and follow through.
• A strong desire to be part of building something extraordinary.
• Enthusiasm, strong team skills, highly collaborative.
• Fun, you have to have a sense of humor!
• Excellent verbal and communication skills.
• Skilled at using Salesforce.
• Proficient in Microsoft Word, Excel, and Outlook.

REQUIREMENTS

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in complex technology and solution sales.
• Experience selling colocation and/or data center solutions.

SPECIFIC TRAVEL, PHYSICAL DEMANDS AND/OR WORK ENVIRONMENT

• Normal work environment – work out of data center.
• Occasional travel to customer meetings.

Title:  Sales Engineer

Location: North East

Status: Full Time

PURPOSE AND SCOPE

The Sales Engineer (SE) will be responsible for working with the sales team to conduct needed analysis with existing and prospective customers in order to gain an understanding of their critical business network needs.  The SE will strategize with sales team on technical evaluations, product positioning, equipment and solving key business problems. The SE will also assist sales with the customization of proposals based on customer needs and perform detailed product analysis and demonstrations where applicable for customers. In addition, the SE will assist customers & sales with implementation strategies as well as providing necessary information to provisioning and engineering to ensure expectations of the customer is satisfied. 

The SE will provide feedback to Management and Sales/Marketing on developmental opportunities, market requirements and the technical data required for new product and process decision making. 

PRIMARY RESPONSIBILITIES

• Technical design and engineering in support of Sales initiatives focusing on core products and technologies
• Complete review of all Service Orders for technical accuracy of services, equipment and notes
• Work with Product Development and Engineering team in the definition of product requirements and work with sales to provide solutions and deliverables for new accounts
• Facilitate projects of varying scope across multiple technical teams between customers, third parties and internal teams
• Assist Sales Team in developing presentations and delivering these presentations to various levels of customer contacts ranging from technical contacts to executives
• Developing Visio diagrams for visual representations of proposed network designs for customers, provisioning and engineering
• Be aware of market competitors and their product offering

SKILLS AND KNOWLEDGE REQUIRED:

• Proficiency in developing strategic relationships
• Strong people skills and excellent analytical and problem solving skills
• Knowledge and experience Colocation, IP networking, Transport services including  Ethernet, VPLS, Layer 2 between datacenters and POPS, Virtualization services, Backup, DRaaS, and Firewalls
• Knowledge of commonly used CPE; routers, switches, firewalls and servers
• Excellent verbal and written communications (must be able to communicate with customers, vendors, and fellow employees via phone and email)
• Team player with the proven flexibility to adapt to changing assignments and direction.

EXPERIENCE

• 3 years demonstrated Network or Sales Engineering experience
• CCNA certification a plus
• Bachelor’s degree or equivalent preferred